● The portals www.eaglestrend.com (“EAGLESTREND”) and the corresponding mobile application (collectively, “Platforms”), are managed and operated by KAILAS CONSULTANTS. (“we”, “us” or “our”). Any natural or legal person who accesses and/or uses the Platforms in any manner (“you” or “your”) or uses any current or future service or functionality or offer made available on the Platforms (“Service”) will be subject to these Refund Policy for use of the Platforms , as updated from time to time. 

Refunds

Once the resolution is done and Eaglestrend needs to refund the order value partially or completely, we’ll process the refund. Based on your payment method, the refund time duration may vary. We do not have control over banking processes and in edge cases, these things may fail or get delayed. We’ll do our best to ensure that your refund is deposited back into your bank account within a reasonable time duration.

  • Credit/Debit Card: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within five to seven business days.
  • UPI: If you made your payment using any UPI application, the refund will show up in your bank account within one to two business days.
  • Digital Wallets: If you made your payment using any digital wallet like Paytm, the refund will show up in your bank account within one to two business days.
  • Net Banking: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within five to seven business days.

Missing Information

Wrong Address: If the Seller or Seller’s end customer provides an address that is considered insufficient by the courier or is a wrong address, the product will be returned to our facility. Seller will need to pay for the re-shipment cost once we have confirmed an updated address with Seller/Buyer (if and as applicable).

Unclaimed / Order not received: Shipments that go unclaimed (the buyer isn’t able to receive it at the time of delivery) are returned to our facility. Eaglestrend cannot refund products that are produced and shipped. You can opt for re-shipment by writing to us at care@Eaglestrend.in and we’ll charge you the applicable delivery charges.

Note: This policy is subject to change without any prior notice. And the latest version of the policy will always be applicable to the previous support tickets. This is to ensure a consistent and rewarding experience for Eaglestrend’s customers.

It is Eaglestrend’s sole responsibility to assist the buyers/sellers with all kinds of issue resolutions and support. We suggest that you do not send your support email or complain to the creators/sellers. As it is not in their control to provide support on the operations and delivery process.

Write to us care@Eaglestrend.in to recommend changes in our policy.